General Terms & Conditions

Anjelierenlaan 13
8400 Oostende
BTW BE 0644.763.255

refered to as "us" or "we" in the following text:

Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.

Delivery is usually made within 7 business days. Should an article be currently out of stock, we will let you know as soon as possible when delivery can be expected. Standard delivery is at the risk of the consignee.

All our goods are shipped with BPost. Custom clearance information may be required for orders being shipped outside the European Union. 

The shipping prices on our website are an approximation. Although we try our best to get it as accurate as possible, we cannot be held responsible for any errors in the calculation or information given about specific shipping options. In the case there is a problem with the calculated shipping price, we have the right to cancel and refund your order. We may change the shipping costs any time and we may also change your selected shipping option if there's a valid reason to do so. Examples of valid reasons include: "size or weight of ordered items are not compatible with the selected shipping option", "selected shipping option is not available for your country", .. etc. 

All orders have a flat rate shipping and handling charge to cover part of the cost of accepting payments, handling orders, packing materials, etc... Other shops calculate this into the price of shipping itself, or increase the individual price of products. We think our way is a lot more fair.

All prices are in EUR and do not include any VAT. VAT is never charged as per exceptional arrangement for Belgian small enterprises (in Dutch: "Bijzondere vrijstellingsregeling kleine ondernemingen")

Terms of payment
The goods are delivered against payment by paypal (including Master Card, Visa Card, ..) or offline money transfer.

Our goods are typically covered by a guarantee that is valid for 1 year from date of invoice, unless specifically noted otherwise. There is no guarantee obligation if a fault or damage was caused by handling, maintenance or care that was contrary to our instructions or common sense. 
Important: Please keep the invoice with you. Without proof of purchase, we cannot assure your guarantee will be covered.

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


Proprietary rights
Goods will remain the property of rv0 until payment has been made in full.

Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The color of the products displayed in the online shop may deviate from the actual product color.

Data protection
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.

Contact us
In case you have any questions about these terms, our products or any other questions, please use our contact form.